Refund Eligibility

Refunds will only be considered under the following circumstances:

• Failure to deliver services as promised within the agreed-upon timeframe.
• Substantial defects or errors in the delivered service that render it unusable.

Refund Process

To request a refund, please contact our customer support team at info@zauq.in.

• Provide detailed information regarding the reason for your refund request, along with any supporting documentation or evidence.
• Our team will review your request and respond within 7 business days.

Non-Refundable Items

Certain services may not be eligible for a refund, including but not limited to:

• Customized digital marketing strategies or campaigns developed specifically for your business.
• Services that have already been provided or utilized.
• Digital products or subscriptions that have been accessed or downloaded.

Refund Approval

• If your refund request is approved, the refund will be processed using the same method of payment used for the original transaction.
• Refunds may take 15-20 business days to reflect in your account, depending on your bank or payment processor.

Dispute Resolution

• If you are dissatisfied with the outcome of your refund request, you may escalate the issue to our management team for further review.
• We are committed to resolving any disputes or concerns in a fair and timely manner.

Policy Changes

• ZAUQ AI Pvt. Ltd. reserves the right to modify or update this refund policy at any time without prior notice.
• Any changes to the refund policy will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@zauq.in. 

By using our services, you agree to abide by the terms and conditions outlined in this refund policy.